Terms & Conditions

Terms & Conditions

Warranty

Vitopal offers a Limited One Year Warranty to all products.Product will be free from defects in workmanship and in materials for a period of one (1) year from the purchase date as is noted on the original receipt and/or invoice.   Limited One Year Warranty is void if any signs of tampering and/or unauthorized service is performed on the product.  Accidental and user damage is not covered under the Limited One Year Warranty.Any questions or concerns,please contact office@vitopal.com.

Replacements & Repairs

Please consult the user manual prior to returning an item.  If product deficiency is do to accidental or user damage, the product may not be returned and is not covered under warranty.  Please allow approximately 7-10 business days for your return order to be processed once it has been received at our warehouse.  If requesting a replacement for a defective item, your item must first be reviewed by our repair department.  If the item shows signs of misuse, tampering, or damage, the warranty is void. If the unit can be repaired, repair costs are the responsibility of the customer unless the product is covered under warranty. In the event of a void warranty, the customer will be billed for shipping costs to and from the repair facility.  If the item is deemed a manufacturer defect, the defective unit will be replaced with a new or like-new replacement item, pending available stock. If the item is not in stock, efforts will be made to expedite the replacement of the item.  If the item is being tested under warranty and is deemed in proper working condition, the buyer is responsible for shipping and handling charges to and from the repair facility.  

 Any questions or concerns,please contact office@vitopal.com.

Taxes and Fees - Domestic & International

The prices of our goods include GST and VAT, but do not include customs clearance. If the goods are inspected by the customs, customs clearance fees may be charged, which shall be borne by the buyer.