Shipping time:
Free shipping on $88 for orders to almost worldwide. Express shipping available.
Your items will be shipped around 5 business days after receipt of payment.
Your order will be delivered in about 7-15 business days.(Depending on the logistics you choose at the time of purchase)
Logistics partners: FedEx, DHL, 4PX, UPS, USPS.
Please note: During high season and Sale(Black Friday,Cyber Monday,Christmas Day, New Year’s Eve, Chinese Year), delivery might take 15-30 days to delivery.
Shipping Address
1. We do not ship to APO/FPO, PO Box address
2. Please write your address in English (If your primary language is not english, please translate it into english).This is very important for shipping
3.Note: Remote areas need to levy remote surcharges.(The details are subject to the charges of the logistics carrier.）
Taxes and Fees - Domestic & International
The prices of our goods include GST and VAT, but do not include customs clearance.Customs clearance costs are borne by the buyer.Different countries have different tariff thresholds for imported goods, and the specific customs clearance fees are subject to the local customs notice.
We will declare items as low as we can to help customer avoid tax,but for some countries you may need to pay import duty. We are not responsible for any tax. If you want the declared a real value, please contact us.
Default, if you refuse Customs and make the package returned or destroyed, we don't refund or compensate.
Canceling an Order
- If you would like to cancel a pending order, you can do so provided that the order has not shipped yet.
- An order cannot be canceled once the item has been shipped from our warehouse.
- Click here to know more about Returns policy.
- If there is anything we can do for you, please feel free to contaact us before any action and we will certainly fix it for you. Thank you for your understanding.
Warranty
Vitopal offers a Limited One Year Warranty to all products.Product will be free from defects in workmanship and in materials for a period of one (1) year from the purchase date as is noted on the original receipt and/or invoice. Limited One Year Warranty is void if any signs of tampering and/or unauthorized service is performed on the product. Accidental and user damage is not covered under the Limited One Year Warranty.Any questions or concerns,please contact office@vitopal.com.
Replacements & Repairs
Please consult the user manual prior to returning an item. If product deficiency is do to accidental or user damage, the product may not be returned and is not covered under warranty. Please allow approximately 7-10 business days for your return order to be processed once it has been received at our warehouse. If requesting a replacement for a defective item, your item must first be reviewed by our repair department. If the item shows signs of misuse, tampering, or damage, the warranty is void. If the unit can be repaired, repair costs are the responsibility of the customer unless the product is covered under warranty. In the event of a void warranty, the customer will be billed for shipping costs to and from the repair facility. If the item is deemed a manufacturer defect, the defective unit will be replaced with a new or like-new replacement item, pending available stock. If the item is not in stock, efforts will be made to expedite the replacement of the item. If the item is being tested under warranty and is deemed in proper working condition, the buyer is responsible for shipping and handling charges to and from the repair facility.
Any questions or concerns,please contact office@vitopal.com.