30-Day Return Policy

We offer a 30-Day Money Back Guarantee.  If you are not completely satisfied with your product, you can return your order for a full refund.Returns can be made up to 30 days following the original date of purchase, however, returns outside of the 30-Day Money Back Guarantee will be subject to a 20% restocking fee. The customer is responsible for the cost of shipping the product back to our warehouse. 

The 30-Day Money Back Guarantee and 30 day return period is only eligible for your original purchase from Vitopal website. All returns must be in original packaging and in like-new condition with warranty card, original accessories, and valid invoice. 

We will provide return shipping label or responsible for shipping cost only for defective item,buyers should be responsible for paying return cost for other return reasons.

Please be aware that we will not refund any returned product that is damaged due to customer misuse, missing parts, or in an unsellable condition due to customer tampering.

How to return

Eligible products must be returned using a traceable shipping method. Please contact our customer service and we will guide you through the process.

Please return the entire product to us and share the return tracking number, we will check upon receipt. If all is well, we will refund you immediately.

If you have any questions, please email


For returned items or items for exchange, we will need 3-5 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal refunds: 1-3 business days
Credit card refunds: 1-7 business days
Please contact our for further help. We will do our very best to help you and reply to all messages within 24 hours business days.

You will not get refund under the following situations:
1.Product not purchase from
2.Product returned without original package or missing accessories
3.Product physically damaged


Worldwide shipping

Worldwide shipping——Not include customs duties.


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