We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.Unfortunately, we cannot accept returns on sale items or gift cards.
Eligibility for Return:
To qualify for a return, the following conditions must be met:
The product must be in the same condition as when received.
The product must be returned in its original packaging.
A valid receipt or proof of purchase is required.
All returned items are subject to inspection upon receipt.
The buyer is responsible for return shipping on non-defective items, subject to a 5% restocking fee.
To start a return, you can contact us at office@vitopal.com. Please do not send purchased items back to the warehouse without prior notification and authorization.
If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at office@vitopal.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at office@vitopal.com.
Refund
For returned items or items for exchange, we will need 3-5 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal refunds: 1-3 business days
Credit card refunds: 1-7 business days
Please contact our for further help. We will do our very best to help you and reply to all messages within 24 hours business days.
You will not get refund under the following situations:
1.Product not purchase from Vitopal.net
2.Product returned without original package or missing accessories
3.Product physically damaged
NOTE: THIS RETURN POLICY ONLY APPLIES TO ORDERS PLACED ON VITOPAL.NET.